Privacy policy

This Privacy Policy explains what personal information VELORYX collects, how we use it, who we share it with and the choices you have. It applies to the VELORYX website, mobile experience and any related services (together, the "Service").

What we collect

• Account & order data: name, email, shipping and billing address, phone number, order history.
• Payment data: processed by our PCI-compliant payment providers. VELORYX never stores your full card number.
• Usage data: pages visited, referring source, device and browser type, general location derived from IP.
• Communications: messages you send us through the contact form or support.

How we use it

• To process and ship your orders and handle returns.
• To provide customer support.
• To send transactional emails (order confirmations, shipping updates).
• To send marketing emails when you've opted in (unsubscribe any time).
• To improve site performance and prevent fraud.
• To comply with legal obligations.

Who we share it with

We only share personal information with:

• Service providers that help us run VELORYX (hosting, payments, shipping carriers, email delivery), under contract and only for that purpose.
• Law enforcement or regulators when required by valid legal process.
• Successors in the event of a merger or acquisition, subject to this policy.

We do not sell your personal information.

Cookies & analytics

We use first-party cookies to keep you signed in and remember your cart, plus limited analytics cookies to understand aggregate usage. See our Cookie policy for details and controls.

Your rights

Depending on where you live, you may have the right to:

• access, correct, or delete the personal information we hold about you;
• opt out of marketing communications at any time;
• opt out of certain data sharing (again, we do not sell your data);
• lodge a complaint with your local data-protection authority.

To exercise any of these rights, contact us at our contact page or privacy@veloryx.com.

Data retention & security

We keep personal information only as long as needed to provide the Service and meet legal obligations. We protect it with encryption in transit, access controls and regular reviews.

Children

The Service is not directed to children under 13. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. Material changes will be highlighted on this page.