Frequently asked questions
Answers to the questions our team hears most.
How long does shipping take?
Standard orders arrive in 3–5 business days. Expedited and next-day options are available at checkout.
Do you ship internationally?
Not yet. We currently ship to all 50 U.S. states and APO/FPO addresses.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us right away and we'll do our best. Once it's in transit we can't modify it.
Is my payment information secure?
Yes. Payments are processed by industry-standard PCI-compliant providers. We never store your full card details.
Do you offer bulk or business pricing?
Yes — email support@veloryx.com with what you need and we'll get you a quote.
What's your return window?
30 days from delivery for unopened items. See the Returns page for details.
How do I track my order?
Use the Order tracking page and enter your order number and email.